Frequently Asked Questions.

A Virtual Assistant (VA) is an entrepreneur with administrative experience and specialisation in specific areas such as Executive and Personal Assistance, Event Management, Social Media, Marketing, HR, and Recruitment. Typically, VAs offer their services remotely from a home office. Virtual Assistants originate from diverse business background, yet it is imperative that your selected VA possesses substantial experience acquired in traditional, non-virtual business environments. They maintain their own Australian Business Number (ABN) and insurance coverage, often collaborating with multiple clients concurrently.

Your virtual assistant (VA) should possess a strong background in the specific service you require (for instance, if you seek, executive support, prior experience as an EA is crucial.) Excellent communication abilities Proactive and adept at finding solutions Reliable go-to individual Capacity to adapt and align with your business needs Skilled at troubleshooting and resolving issues

Virtual Assistants (Vas) operate as independent business proprietors and, akin to other entrepreneurs, they must regularly send invoices to their clients. For instance, MP Virtual Assistance issues invoices to clients every two weeks on Thursdays. In Australia, payments are commonly facilitated through one of the subsequent methods: Direct Bank Transfer Credit Card Payment PayPal payment

Australia and New Zealand VAs consist of experienced Executive Assistants (EAs), Personal Assistants (PAs), and administrative professionals who possess a deep understanding of the Australian and New Zealand markets. They are well-versed in the local climate, culture, and unique rules and regulations specific to the ANZ region. Furthermore, VAs in this region typically speak the same language (often English as a first language), reside in a similar time zone, and can interact with clients’ customers as if they were physically present in their office. While offshore rates may seem more appealing and budget-friendly, they cannot replicate the same level of experience and expertise offered by local VAs.

Yes, prior to commencing work and following 1-2 discussions regarding the type of service(s) to be delivered, an agreement is formulated. This agreement will encompass: Description of services to be provided Agreed upon hourly rate or package rate Payment terms Procedure for terminating the agreement

Public Liability, Professional Indemnity, Cyber Risk

Work Laptop, Dependable Internet Access, Corporate Mobile Phone, Dedicated Remote Workspace Meeting Safety Standards.

I lack a dedicated commercial space to host meetings or establish an office for clients on certain days throughout the year. Wotso provides excellent solutions with flexible desk spaces for casual use, office suites for one or more individuals, and impressive meetings rooms catering to small to large gatherings and events. Wotso offices are conveniently situated across various locations though out all states of Australia.

Google Drive and Dropbox are used to share files.

We use Dashlane for all logins and password sharing.